Your satisfaction is very important to us. Our Refund Policy lays out clear, customer-friendly steps for returns, exchanges, and refunds.

Eligibility

Returns are accepted within 7 days of delivery for unworn items with original tags and packaging.

The returns would happen within 3 to 4 days, and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

The refunded amount would be credited to the customer’s bank account within 3 to 4 days .

Discounted items or final sale products are not eligible for return or refund.

Condition of Returned Items

Returned products must be in new, unused condition, with all labels and packaging intact.

Return Process Steps

Email returns@wildloomstore.com with your order number and reason for return.

We will provide instructions and a return shipping label.

Carefully pack the item in its original packaging. Attach the provided label.

Ship the item using the instructions provided.

Upon receiving and inspecting the item, we will process your refund within 7–14 days.

Refund Methods

Refunds are issued to the original payment method as selected.

Processing timelines may vary depending on your bank or provider.

Exchanges

If you prefer an exchange for a different size or product, please mention this in your email. We will provide guidance on availability.

Exceptions

Used, damaged, or altered items cannot be returned.

Accessories and special orders may have different return policies, as stated on their respective product pages.

Customer Support

For help with returns or refunds, email: help@wildloomstore.com.

Policy Updates

Wildloom may update this policy; the revision date will be noted here.

Last updated: 21 September 2025